Refund and Returns Policy

Effective Date: 21/10/2024
Last Updated: 21/10/2024

At idea2bizz (“we,” “us,” “our”), customer satisfaction is our priority. We strive to provide high-quality entrepreneurship and marketing strategy services. However, we understand that there may be situations where you are unsatisfied with our services. This Refunds and Returns Policy explains how you can request a refund, the conditions for refunds, and other important details regarding our policy.

1. Eligibility for Refunds

Since we offer entrepreneurship and marketing strategies as services rather than physical products, our refund process is slightly different from that of traditional product sales. We provide refunds based on the following conditions:

  • Full Refunds: If you request a refund before any service delivery has commenced or any consultation session has been provided, you are eligible for a full refund.
  • Partial Refunds: If you have received part of the service but are unsatisfied, we may offer a partial refund depending on the proportion of the service already delivered and any work already completed.
  • No Refunds: Once a significant portion or the entirety of the service has been provided, we do not offer refunds unless there are exceptional circumstances (see Section 2).

2. Exceptional Circumstances

In some cases, we may consider refunds under exceptional circumstances such as:

  • Failure to Deliver: If for any reason, we fail to provide the agreed-upon service within the specified timeframe without prior communication.
  • Significant Errors: If there are critical issues with the service provided that significantly affect the value of the service.

If such circumstances arise, we encourage you to reach out to us immediately for a review.

3. How to Initiate a Return or Refund Request

To initiate a refund request, please follow these steps:

  1. Contact Us: Email us at akoxx12@gmail.com with the subject line “Refund Request”. Provide your name, the date of purchase, and a detailed explanation of the reason for your refund request.
  2. Response Time: We will acknowledge receipt of your refund request within 48 hours. We may ask for additional details to understand the issue and resolve it efficiently.
  3. Resolution Timeline: Once we have all the necessary information, we aim to process refunds within 7-10 business days. If your request is approved, the refund will be issued to your original payment method.

4. Costs Involved

  • Service Fees: No additional fees will be charged for initiating a refund request.
  • Payment Processing Fees: Please note that any transaction fees incurred during payment (e.g., credit card processing fees) may be non-refundable.

5. Non-Refundable Services

The following services are non-refundable:

  • Completed Consultations: If you have already participated in one or more consultation or strategy sessions, those specific sessions are not eligible for a refund.
  • Digital Products: Any digital resources, templates, or downloadable materials that you have accessed or used are non-refundable once delivered.

6. Modifications or Cancellations of Booked Services

If you need to reschedule or cancel a booked service, please notify us at least 24 hours in advance. Failure to do so may result in partial or full charges being applied to your account. We will do our best to accommodate changes based on availability.

7. Customer Support Contact Information

If you have any questions or need assistance with your refund request, please contact our customer support team at:

We are committed to addressing all inquiries and concerns promptly to ensure a smooth and satisfactory resolution.

8. Updates to This Policy

We reserve the right to modify this Refunds and Returns Policy at any time to reflect changes in our services or for legal reasons. Any updates will be posted on this page with the “Effective Date” at the top. By continuing to use our services after such changes are posted, you agree to be bound by the updated policy.